Delta Air Lines (NYSE: DAL) announced last week it has named T-Mobile (NASDAQ: TMUS) as its preferred mobility partner. Over the span of this long-term agreement, Delta will move more than 60,000 lines to T-Mobile and deploy a T-Mobile 5G hybrid network at the Atlanta headquarters in an effort to strengthen operational efficiency and enhance customer service, according to the airline.
Through this partnership, Delta will accelerate its efforts to enhance connectivity across several of its frontline teams using 5G smartphones, tablets and ruggedized devices — ultimately taking the customer experience to higher altitudes.
“Connecting the world also means harnessing world-class connectivity,” said Ranjan Goswami, SVP of Customer Experience Design, Delta Air Lines. “Our collaboration with T-Mobile is unlocking how we serve customers at each step of their journey and ensuring our people have all the information they need at their fingertips to deliver the elevated and welcoming experiences Delta is known for.”
Many of Delta’s flight attendants, airport customer service agents and ground crews will use 5G speeds to facilitate above-wing and below-wing activities such as pre-flight and post-flight procedures, aircraft servicing, catering, baggage handling, maintenance and more.
Once implemented, pilots are expected to experience improved connectivity to existing digital tools and resources globally, such as electronic flight bags containing weather information and dispatch services.Additionally, a dedicated 5G hybrid network from T-Mobile’s 5G Advanced Network Solutions will boost Ultra Capacity 5G performance for corporate employees at Delta’s headquarters in Atlanta.
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